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Frequently Asked Questions
General & Purchasing Questions
The best way to get an accurate price is to contact us directly. Since every project is unique in size, resolution, and features, we provide a customized quote to ensure you get the best possible solution for your needs. You can get a free, no-obligation quote by filling out our contact form, and one of our specialists will get back to you within 12 hours.
Our standard lead time is typically [e.g., 3-4 weeks] from order confirmation to shipment. This can vary depending on the size of the order and product availability. For time-sensitive projects, please discuss your deadline with our sales team, and we will do our best to accommodate your schedule.
We work with a wide range of clients, including end-users, AV integrators, event production companies, and marketing agencies. Whether you have a full technical team or are just starting, we can provide the right level of support for your project.
Yes, we support size, structure, interface, appearance, and function customization, plus white-label options. Submit requirements
Yes, we offer sample programs for qualified buyers (modules/small items). Apply here
Technical & Product Questions
Pixel pitch is the distance in millimeters from the center of one pixel to the center of the next. A smaller pixel pitch (e.g., P1.9) means higher resolution and a sharper image, making it ideal for close viewing distances like in a boardroom. A larger pixel pitch (e.g., P6) is suitable for longer viewing distances, like an outdoor billboard. The right pixel pitch for you depends on the average viewing distance of your audience.
Our LED displays are engineered for longevity, with a typical lifespan of 100,000 hours of operation. This translates to over 11 years of continuous 24/7 use. Our rigorous quality control process ensures that we use high-quality components to maximize the life and return on your investment.
Our screens are compatible with industry-standard control systems (like Novastar and Colorlight). You can manage content via a connected computer using user-friendly software. We provide full training on how to upload, schedule, and manage your content. For more advanced setups, we can offer cloud-based solutions for remote management.
Mainly based on viewing distance and content detail. General recommendations: Indoor 3–8m use P2.6/P2.97, stages/exhibitions commonly use P3.91, large long-distance displays use P4.81.See buying guide.
Brightness and protection rating differ. Indoor typically 1200–2000 nits (IP54), outdoor requires higher brightness (up to 4500–6000 nits) and higher protection (IP65 front). Reference here Indoor and Outdoor.
Both sizes available. 500×1000 has fewer connections and faster setup; 500×500 offers more flexibility. See rental cabinets → /500×1000-led-panel/, /500×500-led-panel/.
Balances clarity and cost, widely used for stages, conferences, shopping malls, and outdoor event side screens
Based on venue load capacity, space, and maintenance access. Rigging requires certified truss/hanging hardware, stacking needs stable ground support, wall-mount requires verified substrate capacity. See installation guide
GOB/COB offer stronger surface protection and reliability, suitable for high-contact/semi-outdoor environments; SMD provides better cost-performance and easier maintenance.
Compatible with Nova/Colorlight and other mainstream systems. For filming/broadcast, recommend refresh rate ≥3840Hz; processor and camera shutter must match.
Formula example: Max power (W) ≈ Unit power (W/m²) × Area (m²) × Safety factor (e.g., 1.2). Requires three-phase balancing, circuit protection, surge protection, and proper grounding. Use our calculator here
Yes, we support flexible P2.5/curved solutions (/flexible/p2.5), transparent displays (/transparent-led-display/), and floor tiles (/floor-led-display/) for creative spaces and brand installations.
Ensure consistent curvature, custom frames, and tolerance control. Flexible modules recommend minimum bending radius R≥200mm (project-specific). Reference → /flexible/p2.5 and curved installation guide section.
Factory pre-calibrated, on-site adjust brightness/color temperature/gamma per environment; recommend full-screen consistency calibration and functional testing.
IP65 front protection, reliable gaskets, waterproof cable glands, drip loops, shading, and ventilation cooling. Details → /outdoor-led-display/ and outdoor installation guide section.
No signal: Check processor/mapping/input; partial blackout: Receiving card/power/data chain; color shift/flicker: Cable contact/refresh settings/interference; dead pixels: Swap modules to locate and record SN. See troubleshooting
Depends on installation space and maintenance access. Tight spaces or wall-mounted recommend front service; rear accessible areas prefer rear service for cost efficiency. See maintenance guide
Installation, Shipping & After-Sales
Yes, we ship globally. We have extensive experience with international logistics and can provide all necessary documentation for customs clearance. For detailed information on customs classifications, please see our HS Code Guide.
All our products are backed by a comprehensive [2-Year] manufacturer’s warranty that covers defects in materials and workmanship. For a complete breakdown of what is covered and how to make a claim, please review our full Warranty Information page.
Our dedicated support team is here to help. You can initiate a support request by emailing our technical team directly. For full details on our services, including support, quality, and training, please visit our Support & Services page.
Standard rental kits dispatch in 12–20 working days; other projects depend on pixel/customization/quantity. Contact sales for details →
Touring-grade flight cases/reinforced wooden crates, international logistics and customs documentation support. For rental projects, recommend sufficient spares to reduce on-site risk.
Support common international trade terms (EXW/FOB/CIF, etc.), currency per contract agreement.
Still Have Questions?
If you couldn’t find the answer you were looking for, our team is ready to help. Please contact us directly, and we’ll be happy to provide the information you need.
